Frequently Asked Questions

How will I be billed for transportation services?
If you are a Private-Pay client you will pay on the day of transport. If you have an established account or signed Fare Transportation Service Agreement you will be invoiced as per the terms of the Agreement.

What forms of payment do you accept?
We currently accept cash, check, or credit card.

How much is advance notice required to schedule a transport?
To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.

Do you provide after-hour and weekend transportation?
Yes, with advanced notice we work to provide evening and weekend hours.

Will the driver stay with me during my appointment?
Because of our busy schedule, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Waiting Fee.”

Can a family member or attendant go along to my appointment?
Absolutely! For your comfort and concern, we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.

Can I bring personal items on my transport?
We will work to accommodate all reasonable requests. Please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecured items in the vehicle.

Can I travel in my own wheelchair?
Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.

What should I do if I am unhappy with the service?
We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.

Should I call for a return before my appointment is finished?
No! Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.

Will the driver take me inside?
Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.